Returns & Exchanges
We do not accept returns. If an item arrives damaged, we will offer a replacement.
To request a replacement, please email Customer Service at firstname.lastname@example.org. Be sure to include proof of purchase (like your invoice or receipt), a list of the item(s) you’d like to replace, proof of damage, and a brief explanation. Our team will get back to you within 48 hours with next steps.
Shipping charges are refunded only if:
- the carrier loses the package
- an item was shipped damaged or defective
- an item was damaged during shipping
- we ship an incorrect item
If the exchange is a result of our error, you will not be charged for return shipping.
Credits & Charges
Credits and charges will be issued in the same manner as the original transaction. Please allow 7-14 business days for exchanges to be processed.